Operations Assistant

We Are Hiring

Operations Assistant (Thai/English, Part-Time, Weekends)

We are a remote web development and infrastructure company, providing 24/7 support to clients in Europe, Africa and Asia. We’re looking for a reliable Thai and English assistant to help cover our weekends and support the team on weekdays. You will make sure nothing urgent is missed while the rest of the team is offline.

Location: Remote, Thailand

Hours: Part-time, about 20 hours a week, including every Saturday and Sunday, plus our Monday team meeting and agreed weekday hours.

Work Type: Independent contractor. Paid every two weeks, and you handle your own tax.

Trial period: 2 months. Successful candidates can grow into a long-term role, and later full time as our new products launch.

Pay: USD 2 to 3 per hour, depending on skill and experience

What you will do

• Run the weekend shift on your own: watch our ticket system, email, team chat and task boards.
• Turn client requests into clear tickets, with the right priority and the right developer.
• When something is urgent, wake the on-call developer, send the client a short reply that we are on it, and follow up until it is handled.
• Register the developers’ weekend hours in our billing system on time, and check the week’s hours and billing data before Monday.
• Check transactions, invoices and payment records, and flag anything that looks wrong.
• On Monday, hand over in writing to our Head of Operations: what came in, what you did, and what is waiting.
• Join our Monday team meeting, translate between Thai and English in meetings, and write meeting notes.
• Keep checklists and procedures up to date when you find something that has changed.
• Later, support our Chief Marketing Officer as our products launch.

What you will not do

• Set prices, agree scope or promise delivery dates. Those go to our Head of Operations or management.

About you

• You work well alone. You decide and act within our procedures, and you do not wait to be told each step.
• You follow a written procedure correctly the first time.
• Fluent Thai and strong written English.
• Confident with spreadsheets and careful with numbers, dates and details.
• Available every Saturday and Sunday, plus Monday.
• Comfortable learning new online tools. Training is provided, and no coding is needed.
• Reliable and honest. You finish what you start and you say clearly what you have done.
• A reliable computer, internet connection and a quiet place to work.

How to Apply

Use the form on this page. Tell us briefly:

• Can you work every Saturday and Sunday?
• Do you accept the pay range of USD 2 to 3 per hour as an independent contractor?
• In English, in 3 to 5 sentences: tell us about a time you solved a work problem when nobody was available to ask.
• Do you have experience with invoices, bookkeeping or spreadsheets? Which tools?

Shortlisted applicants will be contacted within a few days.